Draft the Litigation Plan for the Forrester Case

question 194

Essay

Draft the litigation plan for the Forrester case. Include in the plan the following:
a. Potential causes of actions and defenses;
b. List of potential evidence in the case;
c. Methodology to acquire evidence listed in section (b) above;
d. Ways to ensure that the evidence acquired is preserved;
e. List of potential witnesses and summary of possible testimony
Be complete and creative in preparing the litigation plan.

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Definitions:

Service Quality

The assessment of how well a delivered service matches the expectations of the customer, often a critical component in customer satisfaction.

Customer Contact Audit

An evaluation of all the points at which a business interacts with its customers to assess and improve service quality and customer experience.

Flowchart

A diagram that depicts a process, system, or computer algorithm, typically using symbols to represent steps and arrows to show the flow direction.

Service Quality

Service quality is the degree to which a service meets the customer's expectations and needs, often considered a key factor in customer satisfaction and loyalty.