A Paralegal Must Identify Position, Employer, and Purpose, Even When

question 143

True/False

A paralegal must identify position, employer, and purpose, even when speaking to unfriendly witnesses.

Recognize the profiles and behaviors of online consumers.

Understand the reasons consumers shop and buy online.

Identify the advantages of bots and electronic shopping agents in online shopping.

Describe common products and services characteristics that are preferred for online purchases.

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Definitions:

Loyalty Programs

Marketing strategies designed to encourage customers to continue to shop at or use the services of a business associated with the program.

Customer-facing CRM

Aspects of Customer Relationship Management systems that directly interact with customers, such as sales force automation, customer service, and marketing automation.

Self-serve

A service model that allows customers to serve themselves, often leading to faster service and reduced labor costs for businesses.

NFC

Near Field Communication, a set of communication protocols enabling two electronic devices to establish communication by bringing them within a short distance of each other.