The General Manager of a Frozen TV Dinner Maker Must

question 59

Short Answer

The general manager of a frozen TV dinner maker must decide which one of four new dinners to introduce to the market. He decides to perform an experiment to help make a decision. Each dinner is sampled by ten people who then rate the product on a 7-point scale, where 1 = poor, and 7 = excellent. The results are shown below. $\begin{array} { | c | c | c | c | c | } \hline & & { \text { Taste Ratings } } \\\hline \text { Respondent } & \text { Dinner 1 } & \text { Dinner 2 } & \text { Dinner 3 } & \text { Dinner 4 } \\\hline 1 & 6 & 6 & 4 & 5 \\\hline 2 & 5 & 5 & 2 & 4 \\\hline 3 & 7 & 7 & 3 & 4 \\\hline 4 & 6 & 6 & 5 & 4 \\\hline 5 & 7 & 6 & 4 & 3 \\\hline 6 & 7 & 5 & 3 & 5 \\\hline 7 & 6 & 4 & 3 & 4 \\\hline 8 & 5 & 6 & 4 & 6 \\\hline 9 & 4 & 4 & 3 & 5 \\\hline 10 & 7 & 5 & 6 & 4 \\\hline\end{array}$ Use Excel to find the exact p-value for this test.

Grasp different quality control tools and techniques used in improving processes.

Recognize the significance of statistical process control (SPC) and its role in quality management.

Comprehend the principle and purpose of service quality evaluation.

Understand the concepts of Six Sigma and its application in quality improvement.

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Definitions:

Behavioural Description Interviews

Behavioural Description Interviews are a type of job interview technique where candidates are asked to describe past behavior in specific situations to predict future performance.

Hypothetical Situations

Imagined scenarios used for problem-solving exercises, planning, or evaluating potential outcomes and responses.

Employers

Organizations or individuals that hire and pay people to perform specific jobs.

Law

A system of rules created and enforced through social or governmental institutions to regulate behavior, ensuring equity, justice, and social order.