Using the Standard Normal Curve, the Z-Score Representing the 75th

question 9

True/False

Using the standard normal curve, the z-score representing the 75th percentile is 0.75.

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Definitions:

Service Quality Dimension

Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Reliability

Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.

Service Quality

The assessment of how well a delivered service conforms to the client's expectations.