Which of the Following Is the Best Example of a Non-Financial

question 55

Multiple Choice

Which of the following is the best example of a non-financial performance measure for the customer perspective of an airline's balanced scorecard?

• A)Percentage of seats filled.
• B)Pilot flight hours.
• C)Percentage of on-time arrivals.
• D)Revenue per flight.

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Definitions:

Social Inequality

The existence of unequal opportunities or rewards for different social positions or statuses within a society.

Privilege

Privilege is the advantage that individuals or groups have over others, often unconsciously, due to societal norms, beliefs, and structures that favor them.

Disjuncture

A separation or lack of alignment between components or ideas.

Structural Functionalism

A sociological theory that views society as a complex system whose parts work together to promote solidarity and stability.