In Addition to Technology, Which of the Following Is Required

question 7

Short Answer

In addition to technology, which of the following is required in order that a firm may achieve desired business process improvements for its IT invesment?
A. Other enabling (complementary) changes.
B. Software configuration.
C. The Balanced Scorecard and associated strategy map.
D. Business Intelligence.

---

Definitions:

Social Media

Platforms and websites that enable users to create and share content or to participate in social networking, like Facebook, Instagram, and Twitter.

Customer Service Function

The activities and capabilities a company utilizes to maintain and enhance the experience of its customers.

Body Glove

A brand known primarily for its wetsuits and water sportswear, offering products for diving, surfing, and other aquatic activities.

Social Commerce Technologies

Digital tools and platforms that combine e-commerce with social media, facilitating buying and selling through social networks.