Which of the Following Best Explains the Cause-And-Effect Relationships Portrayed

question 26

Multiple Choice

Which of the following best explains the cause-and-effect relationships portrayed by the Balanced Scorecard?

• A)Improvements in the Process perspective leads to improvements in the Learning & Growth perspective.
• B)Improvements in the Learning & Growth and Customer perspectives lead to improvements in the Process perspective.
• C)Improvements in areas related to Customer and Process perspectives lead to improvements in the Financial perspective.
• D)Improvements in the Financial and Process perspectives lead to improvements in the Customer perspective.

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Definitions:

Low Self-Esteem

A condition characterized by a lack of confidence in one's own worth or abilities.

Unrealistic Optimism

The tendency to overestimate the probability of positive outcomes and underestimate the likelihood of negative events.

Technophobia

The fear or dislike of advanced technology or complex devices, especially computers.

Inertia

Inertia is the resistance to change in state of motion or rest, applying to physical objects as well as to organizations and individuals' reluctance to change their behaviors or beliefs.