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The two principal catalysts for the Information Age have been
Market Leadership
A position achieved by a company when it becomes the top seller of a product or service within its industry or market.
Performance Gap
The difference between the actual performance of an organization and its desired or planned performance, often used to identify areas for improvement.
Best Practice
A method or technique that has been generally accepted as superior to any alternatives because it produces results that are superior to those achieved by other means.
Performance Target
A specific goal assigned to a business, department, team, or individual, usually quantifiable, that aims to achieve a defined standard of performance.
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