The Customer Perspective of the Balanced Scorecard Approach

question 115

Multiple Choice

The customer perspective of the balanced scorecard approach

• A) is the most traditional view of the company.
• B) evaluates the internal operating processes critical to the success of the organization.
• C) evaluates how well the company develops and retains its employees.
• D) evaluates the company from the viewpoint of those people who buy its products or services.

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Definitions:

Globalization

The process of interaction and integration among people, companies, and governments worldwide, often characterized by global trade and cultural exchange.

Exploitation Of Labor

The unfair treatment of workers, often involving overstretched work hours, underpayment, or poor working conditions, for the benefit of employers.

Eurodollar Market

The debt market created when foreign banks with eurodollar deposits lend those funds.

European Banks

Financial institutions based in Europe which engage in all kinds of banking services including deposits, loans, and investments.