An Employee Is Asked to Prepare Computer Printouts for Timely

question 7

Essay

An employee is asked to prepare computer printouts for timely delivery. While the information is printing out, the paper keeps tearing and jamming in the printer. The employee knows that this particular brand of paper is incompatible with this printer. When he checked on this in the past he was told that the paper was the least costly, and since the company was facing a budget crunch, purchase orders were being filled with the least expensive items possible. Unfortunately, no one thought to check on what kind of impact those choices would have on the productivity in various departments. Because of jams and tears, the document preparer now has to work longer on the job than expected. More paper is also used because of the loss associated with the jams. What costs of quality did you, as the customer, incur? What costs of quality did the provider of the product or service incur?

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Definitions:

Gestalt Psychology

A theory of mind which emphasizes understanding the whole experience rather than its parts, focusing on patterns and contexts in perception.

Adjunct Instructor

A part-time instructor who teaches in colleges or universities, often without the benefits or security of full-time tenure-track positions.

Professor

A senior academic instructor or teacher, typically in a college or university, who has demonstrated high achievement in a particular field and educates students at higher education levels.

Functional Significance

The importance of a particular function, trait, or behavior in terms of its impact on survival or efficiency within a specific context.