For a Sample of N = 6 Scores With $\sum$ X = 30 And

question 20

True/False

For a sample of n = 6 scores with $\sum$ X = 30 and $\sum$ X² = 200, SS = 20.

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Definitions:

Empathy

Empathy is the ability to understand and share the feelings of another, creating a sense of shared experience or emotion.

Service Characteristic

Features that distinguish services from goods, including intangibility, inseparability, variability, and perishability.

Responsiveness

The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.

Service Quality

The assessment of how well a delivered service matches customer expectations, often used as a key performance metric in service industries.