In the Customer Perspective, Objectives and Measures That Drive the Creation

question 2

Multiple Choice

In the customer perspective, objectives and measures that drive the creation of customer value are

• A)customer survey ratings.
• B)postpurchase cost.
• C)on-time deliveries.
• D)all of the above.

---

Definitions:

Field Name

The identifier assigned to a specific field in a database or a form, used to reference the data contained within that field.

Data Type

A classification specifying the type of data a variable, attribute, or object can hold in programming or data management.

Field Selectors

Instructions or expressions in a query that specify which fields or columns of data are to be displayed or manipulated in the output result.

Record Selector Button

A graphical control element that allows users to select records, typically seen in database applications or spreadsheets.