In the Zero-Defects View of Quality

question 92

Multiple Choice

In the zero-defects view of quality,

• A)control costs do not increase without limit.
• B)control costs initially increase and then decrease as the firm approaches the robust start.
• C)failure costs can be driven to zero.
• D)all of the above are true.

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Definitions:

Functional Fixedness

A cognitive bias that limits a person to using an object only in the way it is traditionally used, hindering the ability to see alternative uses or solutions.

Insight

The capacity to gain an accurate and deep understanding of a person or situation.

Trial And Error

A method of problem-solving that involves testing various possibilities until a satisfactory solution is found.

Mental Set

A cognitive framework or mindset that influences how a person approaches and solves problems, often based on past experiences.