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Figure 19-1 Assume the division's current ROI is 10 per cent and the firm's minimum required rate of return is 6 per cent.
-Refer to Figure 19-1 above. If you were the president of the firm, which projects would you want the division manager to accept?
Problem Seeker
An individual or an approach focused on identifying issues before they become significant problems, enabling proactive solutions and improvements.
Customer Service Deficiencies
Refers to shortcomings in the service provided to customers, including delays, poor quality, or lack of courtesy.
Remedial Measures
Actions taken to correct or improve a situation, often implemented after identifying problems or weaknesses.
Systematic Thinking
A cognitive approach that involves understanding and solving problems through a step-by-step process, considering all components and their relationships.
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