An Organization That Has a System to Recognize Employees, Such

question 149

Multiple Choice

An organization that has a system to recognize employees, such as pins and stars on a football helmet, for their level of performance and that has regular award ceremonies is best described by which motivation theory?

• A) hierarchy of needs
• B) two-factor
• C) acquired needs
• D) equity
• E) goal-setting
• F) expectancy
• G) reinforcement

---

Definitions:

Customer Benefit

The perceived value or advantage that a consumer gains from using a product or service.

Shock Approach

A strategy in marketing or communication that uses surprising or startling information to capture attention and provoke a response.

Opinion Approach

A sales technique that involves asking for the prospect's opinion to engage them and build rapport.

Multi-Question Approach

A strategy involving the use of several questions to explore or solve problems, often leading to a more comprehensive understanding.