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Figure 4-26
-Refer to Figure 4-26.Which of the following movements would illustrate the effect in the market for paper napkins as a result of a "Go Green" advertising campaign encouraging people to use cloth napkins?
Organizational Citizenship Behavior
Voluntary behaviors exhibited by employees that contribute to the overall positive functioning and culture of the organization, which are not directly rewarded.
Human Relations Text
Educational or informational material focused on improving interpersonal skills and understanding within a workplace or organizational context.
Spanish Accent
The unique manner of pronunciation specific to Spanish speakers, which can vary significantly by region within Spanish-speaking countries.
Customer Service Orientation
Approach of employee whose thoughts and actions are geared toward helping customers.
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