The Oral Message-Sending Process Includes All of the Following Steps

question 13

Multiple Choice

The oral message-sending process includes all of the following steps EXCEPT:

• A) develop rapport.
• B) state your communication objective.
• C) transmit your message.
• D) translate the meaning of the message.

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Definitions:

Basic Emotions

Emotions that are unlearned and universal, that are reflected in the same facial expressions across cultures, and that emerge in children according to their biological timetable of development; fear, anger, disgust, surprise, happiness, and sadness are usually considered basic emotions.

Facial Expressions

Visible changes in the face that convey emotional states, intentions, or social communications.

Unlearned

Referring to behavior or knowledge that is innate or instinctual, not acquired or learned from experience or environment.

Basic Emotion

Fundamental emotions that are universally recognized, such as happiness, sadness, fear, and anger.