An Employee Has Mismanaged a Client Relationship and Lost the Client.As

question 92

Multiple Choice

An employee has mismanaged a client relationship and lost the client.As the manager,you want to use a self-evaluation type of coaching feedback.Which of the following might apply?

• A)"I told you to be careful with that relationship."
• B)"I guess that this just shows why we emphasize training."
• C)"When you lose clients, that makes me frustrated."
• D)"Why do you suppose that client dropped us and went to our competitor?"

Understand the transactional leadership components and how they assist in achieving performance goals.

Learn from real-world examples of leadership in action, analyzing their decisions and outcomes.

Distinguish between different dimensions of collectivism as proposed by the GLOBE model and understand their implications.

Understand various financing options available for businesses.

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Definitions:

Potency Bias

The tendency to see powerful individuals as more influential or important than they actually are.

Disruptive Sleep

A sleep disorder or disturbance that interrupts the normal sleep pattern.

Nausea

A feeling of sickness with an inclination to vomit, which can be a symptom of various conditions.

Forgetfulness

A temporary or permanent inability to remember information, experiences, or people.