The Second Step of the Change Process, According to the Eight-Stage

question 5

Multiple Choice

The second step of the change process, according to the eight-stage model, is for the leader to:

• A) form a powerful guiding coalition.
• B) establish a sense of urgency.
• C) communicate the vision widely.
• D) generate short-term wins.

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Definitions:

Empathy

The capability to comprehend and empathize with someone else's emotions.

Displacement

A defense mechanism where negative emotions are redirected from their original source to a safer target.

Catharsis

The act of letting go of, thus offering alleviation from, intense or suppressed feelings.

Perception

The process by which individuals organize and interpret sensory information to give meaning to their environment.