The Changing Phase of the Three Stage Model of Change

question 113

Multiple Choice

The changing phase of the three stage model of change includes which of Kotter's eight steps for implementing change?

• A) Establish a sense of urgency
• B) Develop a compelling vision
• C) Empower employees to act on the vision
• D) refreezing
• E) A, b, and c

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Definitions:

Rights Dispute

A conflict regarding the entitlements or privileges granted to individuals or groups, often requiring mediation or legal intervention to resolve.

Collective Agreements

Collective agreements are contracts made between employers and a group of employees, often represented by a union, determining the terms of employment, wages, and workplace policies and conditions.

Jurisdictional Dispute

A disagreement over who has authority; in the labour context, a dispute between two unions over which one should represent a group of employees, or over which union members ought to do a particular job.

Certification Process

The procedure through which an entity obtains official verification of its compliance with certain standards or qualifications.