The Perspectives Included in the Balanced Scorecard Approach Include All

question 100

Multiple Choice

The perspectives included in the balanced scorecard approach include all of the following except the

• A) internal process perspective.
• B) capacity utilization perspective.
• C) learning and growth perspective.
• D) customer perspective.

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Definitions:

Business Strategy

A plan of action designed to achieve a long-term or overall aim within a business.

Strategy Formulation

Strategy formulation is the process of creating strategies to achieve organizational goals, involving the analysis of the competitive environment and the organization's internal capabilities.

Benefits

Benefits are the indirect and non-cash compensation paid to employees in addition to their normal wages or salaries, such as health insurance, retirement plans, or allowances.

Mission

The foundational statement that defines an organization's core purpose and direction.