All of the Following Are Examples of a Value-Added Activity

question 136

Multiple Choice

All of the following are examples of a value-added activity in a service company except

• A) delivering packages by a delivery service.
• B) ordering supplies.
• C) performing surgery.
• D) providing legal research for legal services.

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Definitions:

Breaking Bad News

The delicate process of delivering unfavorable or distressing information in a considerate and supportive manner.

Employees

Individuals who are hired to work for another person or business in exchange for compensation.

Public

The general population or the community at large, often referenced in the context of public opinion, public spaces, or public services.

Bad-news Message

Communication designed to convey unfortunate or disappointing information to the recipient in a sensitive and understanding manner.