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Control System
Procedures and tools designed to monitor performance, compare it with goals, and take corrective action as necessary to ensure the achievement of strategic objectives.
Customer Needs
The recognized necessities or desires that consumers look to fulfill through purchasing products or services.
Six Sigma
A set of techniques and tools for process improvement, aiming at reducing defects and variability in manufacturing and business processes.
Dissatisfied Customers
Individuals who are unhappy or frustrated with the goods or services received from a business.
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