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Which of the following is not a theory of the source of profit as discussed in the textbook?
Performance Evaluation Measures
Criteria or benchmarks used to assess the effectiveness and efficiency of an employee, department, or organization in achieving its goals.
Balanced Scorecard (BSC)
A strategic planning and management system used by organizations to communicate objectives, measure performance, and align business activities to the vision.
Customer Satisfaction
Refers to the degree to which a company's products or services meet or exceed customer expectations.
Rework Costs
Costs incurred to correct defective product or service before it is delivered to the customer.
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