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State University, a very large public university, has a policy of granting faculty members a one-year sabbatical leave after a period of seven years of continuous employment. The leave is to be used for further study, research, or service. During the fiscal year ended 6/30/18, the university paid $3 million to faculty members on sabbatical leave and estimated that faculty members currently not on sabbatical leave earned $3.5 million toward sabbatical leaves they are likely to take in the future. The amount of sabbatical expenditures for the year ended 6/30/18 should be
Customer Waiting Time
The amount of time a customer waits before receiving a service or good.
Queuing Theory
A mathematical study of waiting lines or queues, focused on understanding and optimizing processes in which entities wait for service.
Waiting Time
The period during which one waits for something to happen or arrive.
Hierarchy of Authority
An organizational structure where every entity in the organization, except one, is subordinate to a single other entity.
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