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Delivering Negative News
The process of communicating unfavorable information or decisions in a way that is sensitive to the recipient's feelings and possibly mitigates the impact.
Company Policy
Official guidelines or rules established by a business to outline the procedures and acceptable behavior within the organization.
Terms and Conditions
The set of rules and guidelines that are associated with a service or product, which govern the use thereof.
Indirect-Order Message
A communication method where the main point or request is placed towards the end, after the background or rationale.
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