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If MFC < , the firm should
Quality Control
The process of ensuring that products and services meet customer expectations and comply with specific standards.
Total Quality Management
A comprehensive approach to management focused on continuously improving all aspects of an organization to meet or exceed customer expectations.
Self-Managing Work Teams
Groups of employees tasked with planning, scheduling, and executing their work without direct supervision, often responsible for their own performance management.
Customer Relationship
The ongoing process of engaging and managing interactions with and the satisfaction of a company's customers to foster loyalty and repeat business.
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