A Waitress Brings Cold Food to a Customer, Who Complains

question 68

Multiple Choice

A waitress brings cold food to a customer, who complains.Which of these is most likely to be the cause of the problem and not a symptom of this problem?

• A)The angry customer
• B)An irritable waitress
• C)The cold food itself
• D)The inability of the kitchen staff to keep up with many orders at once

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Definitions:

Victim Mentality

A psychological condition in which a person tends to perceive themselves as a victim of the negative actions of others, leading to a sense of helplessness.

Elitism

Elitism denotes an attitude, practice, or system that favors a perceived superior group or class, especially in matters of privilege, access, and influence, often leading to inequality.

Power of Position

The influence and authority a person possesses as a result of their rank or role within an organization or structure.

Hierarchy

refers to a system or organization in which people or groups are ranked one above the other according to status or authority.