The Efforts of an Incumbent Person in a Role to Create

question 12

Multiple Choice

The efforts of an incumbent person in a role to create and maintain in others the beliefs that the incumbent wants the others to have is called

• A) Impression management
• B) Role making
• C) Role taking
• D) Role distortion

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Definitions:

Expert Power

The influence one possesses as a result of one's expertise, skills, or knowledge.

Substitutable

The concept that one item or service can be replaced by another with similar function or utility.

First-line Supervisors

Managers or supervisors who are at the lowest level of an organization's hierarchy and have direct oversight of non-managerial employees.

Lack of Discretion

The absence of autonomy or freedom in making decisions or acting in certain situations.