Which Verbal Communication-Building Technique Is Especially Useful When the Listener's

question 12

Multiple Choice

Which verbal communication-building technique is especially useful when the listener's perception or opinion differs from the speaker's, such as when a client is experiencing a psychotic episode and describes monsters that only he or she can see?

• A) Asking clarifying questions
• B) Reflecting feelings and emotions
• C) Repeating what was just said
• D) Acknowledging what was said

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Definitions:

Term to Maturity

The remaining time until a debt security, such as a bond, reaches its repayment date at which point the principal is repaid to investors.

Coupon

In finance, a coupon refers to the interest payment received by a bondholder from the bond's issuer at specified intervals.

Market Rate of Return

The average rate of return of investments in the market over a specific period.

Coupon Bonds

Bonds that pay the holder a fixed interest payment (coupon) periodically until the maturity date, at which point the principal is repaid.