Which of the Following Measures Would Least Likely Be Included

question 27

Multiple Choice

Which of the following measures would least likely be included in a balanced scorecard's customer perspective?

• A) Customer satisfaction rating
• B) revenue growth by product line
• C) Total operating income by product line
• D) Percent of repeat sales

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Definitions:

Blood Sugar Levels

The concentration of glucose present in the blood, important for energy provision in the body.

Approach-Avoidance Conflict

A psychological conflict occurring when a goal or event has both attractive and undesirable aspects that make the goal simultaneously appealing and deterring.

Incompatible Demands

Situations where two or more expectations or requirements conflict, making it difficult or impossible to satisfy all at the same time.

Approach-Approach Conflict

A psychological conflict that arises when a person must choose between two desirable outcomes or actions.