Nonfinancial Measures Include: I. Cost Variances

question 128

Multiple Choice

Nonfinancial measures include:
I. Cost variances
II. Defect rates
III. Customer satisfaction surveys

• A)I and II only
• B)II and III only
• C)I and III only
• D)I, II, and III

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Definitions:

Kirkpatrick's Hierarchical Model

A widely used framework for evaluating training programs, based on four levels: reaction, learning, behavior, and results.

Behavioural Changes

Modifications in an individual's actions or reactions as a result of learning or intervention.

Training Initiative

A strategic program or set of activities designed to improve skills, knowledge, and competencies within an organization.

Trainees' Reactions

The initial responses or feedback from participants in a training program, often gauged to assess their engagement and the effectiveness of the training.