Which of the Measures Below Would Most Likely Be Found

question 24

Multiple Choice

Which of the measures below would most likely be found in the customer perspective of the balanced scorecard?

• A)Change in market share
• B)Training days per employee
• C)Residual income
• D)Percent capacity utilization

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Definitions:

Computer Scientists

Professionals who specialize in the study of computing, including the design of software, computational systems, and data processing.

Wage Increase

An upward adjustment in the amount of compensation employees receive for their work, often aimed at keeping up with inflation or recognizing increased productivity.

Demand Increase

A rise in the quantity of a product or service that consumers are willing and able to purchase at various prices.

Italian Soccer Player

An individual of Italian nationality or descent who plays the sport of soccer professionally.