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Internal Business Process Measures on NBOC's Balanced Scorecard Would Likely

question 53

Multiple Choice

Internal business process measures on NBOC's balanced scorecard would likely include I. Average wait time per customer
II. Training and development costs per internal employee
III. Cost per customer served


Definitions:

Rehabilitation

A process of treatment and exercises aimed at restoring full function or enhancing the performance of an individual after illness, injury, or surgery.

Pain Management

The process of providing medical care that reduces or eliminates the discomfort and suffering of patients in pain.

American Heart Association

A nonprofit organization in the United States that funds cardiovascular medical research, educates consumers on healthy living, and fosters appropriate cardiac care.

American Cancer Society

A nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem through research, education, advocacy, and service.

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