Support Departments Provide Services

question 52

Multiple Choice

Support departments provide services:

• A) That support customers
• B) Only for other support departments
• C) For departments that interact with external customers
• D) Only for administrative functions

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Definitions:

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior.

Latent Learning

Learning that occurs without any obvious reinforcement of the behavior or associations that are learned.

Observational Learning

The process of acquiring new behaviors or information through watching and imitating the actions of others, also known as social learning.

Classical Conditioning

An educational method where two stimuli are consistently linked together, leading to a response initially triggered by the second stimulus but later induced by the first stimulus alone.