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"Whether delivery timeliness is an important factor" is an example of a
Service Fee
A charge for the provision of a service, often added to the base cost of the service being provided.
Emotional Distress
A psychological response to an event or experience that causes anxiety, sadness, or trauma.
Adjustment Message
Communication designed to inform about alterations in services, policies, or agreements, often aiming to resolve issues or update stakeholders.
Apology
An expression of regret or sorrow for having wronged someone, usually accompanied by an attempt to make amends for the actions.
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