Table 6-2 On December 31, a Physical Count Reveals 80 Units in
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question 81

Multiple Choice

Table 6-2 $\begin{array} { | l | l | } \hline \text { Manuary } 1 \text { inventory balance } & 100 \text { units at } \$ 10 \text { per unit } \\\hline \text { March } 2 \text { purchase } & 50 \text { units at } \$ 11 \text { per unit } \\\hline \text { July } 8 \text { purchase } & 80 \text { units at } \$ 10 \text { per unit } \\\hline \text { November } 15 \text { purchase } & 30 \text { units at } \$ 12 \text { per unit } \\\hline\end{array}$ On December 31, a physical count reveals 80 units in ending inventory.
-Referring to Table 6-2, assuming all goods are sold throughout the year for $17 per unit, gross margin calculated under the periodic FIFO method would be:

• A)$1,210.
• B)$1,260.
• C)$1,150.
• D)$900.

Comprehend the importance of fair treatment (distributive and procedural fairness) in service recovery.

Understand strategies for motivating and training staff to deliver excellent service.

Analyze how service providers can address the challenges of service failures and recovery.

Understand the concept and stages of the diffusion of innovation.

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Definitions:

Consumer Preference

Consumer preference refers to the subjective tastes and choices of individuals regarding different goods and services, influenced by factors such as price, quality, and personal tastes.

Indifference Curves

Graphical representations in economics that show different combinations of two goods that provide equal satisfaction and utility to a consumer.

Consumption Choice

The decision made by consumers on how to allocate their income among various goods and services to maximize their utility.

Marginal Utility

The extra pleasure or benefit gained by a consumer from using an additional unit of a product or service.