The MSS Has Two Elements, Which Are the

question 17

Multiple Choice

The MSS has two elements, which are the

• A) sales and face -to -face communication
• B) corporate financial systems
• C) criteria and development
• D) internal and external communication
• E) the MIS and DSS

Recognize methods of service design that can reduce costs and enhance product value.

Perform decision analysis for product replacement or introduction decisions.

Apply decision tree analysis and expected monetary value (EMV) calculations to make-or-buy decisions.

Understand the role of configuration management in service and product management.

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Definitions:

Operating System

System software that manages computer hardware, software resources, and provides common services for computer programs, enabling the user interface with the computer hardware.

Private Clouds

IT infrastructures that are accessible only by a single entity or by an exclusive group of related entities that share the same purpose and requirements, such as all the business units within a single organization.

IT Activities

Tasks and operations related to the management, processing, and use of information technology in supporting business operations.

Public Cloud

A computing service model where resources, such as servers and storage, are owned and operated by a third-party provider and delivered over the internet, making them available to the general public.