SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 8

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "How would you rate the quality of your purchase experience with 1 = excellent,2 = good,3 = decent,4 = poor,5 = terrible?" are values from a

• A)discrete numerical variable.
• B)continuous numerical variable.
• C)categorical variable.
• D)table of random numbers.

---

Definitions:

External Ear

The outer portion of the ear, consisting of the pinna and the ear canal, which gathers sound waves and directs them inward.

Cerumen

A natural, waxy substance produced by glands in the ear canal that helps protect and lubricate the ear.

Toxoplasmosis

An infection caused by the Toxoplasma gondii parasite, often contracted from cats or contaminated food.

Rubella

A contagious viral infection best known by its distinctive red rash, also called German measles, and potentially dangerous to pregnant women due to its teratogenic effects.