SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 66

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "What is your annual income rounded to the nearest thousands?" result in

• A)a nominal scale variable.
• B)an ordinal scale variable.
• C)an interval scale variable.
• D)a ratio scale variable.

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Definitions:

Friendship Groups

Informal social relationships that form within the workplace or any organizational setting.

Functional Chimneys Problem

A lack of communication across functions.

Cross-functional Teams

Groups composed of members from different departments or areas of expertise, working together towards a common goal.

Key Problems

Fundamental or significant issues that need to be addressed to achieve goals or improve situations.