SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 94

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the standardized value of the estimate of the mean of the sampling distribution for the difference between sample means?

• A)0.2025
• B)0.3544
• C)2.0115
• D)2.2140

Recognize the significance of theories in advancing technology and practice.

Understand the initial steps and considerations in setting up employee training activities.

Identify different kinds of knowledge and skill development through specific training methods.

Differentiate between the processes of training and development within an organization.

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Definitions:

Flow-Through Entity

A legal business entity where income flows through to investors or owners; the entity itself is not taxed but the individuals receiving the income are.

C Corporation

A legal structure for a corporation where the owners, or shareholders, are taxed separately from the entity.

Sole Proprietorship

A business structure in which one individual owns all of the company's assets, is responsible for its debts, and reports its business income on their personal tax return.

Non-Profit

An organization dedicated to furthering a particular social cause or advocating for a shared point of interest and does not distribute its surplus funds to owners or shareholders.