SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 128

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what is the smallest level of significance at which the null hypothesis will still not be rejected?

• A)0.05
• B)0.10
• C)0.3625
• D)0.7250

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Definitions:

Concordance Rate

A statistical measure used in genetics, indicating the probability that a pair of individuals will both have a certain characteristic, given that one of the pair has the characteristic.

Genetic

Relating to genes or heredity, how certain traits or conditions are passed from parents to their offspring.

Schizophrenia

An acute psychiatric ailment defined by significant alterations in thought processes, perception, emotional response, communication, personal identity, and conduct.

Purely Genetic

Describes traits or conditions entirely determined by one's genes.