SCENARIO 1-1 The Manager of the Customer Service Division of a Major

question 114

Multiple Choice

SCENARIO 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-1,the possible responses to the question "Out of a 100-point score with 100 being the highest and 0 being the lowest,what is your satisfaction level on the videocassette recorder that you purchased?" are values from a

• A)discrete numerical variable.
• B)continuous numerical variable.
• C)categorical variable.
• D)table of random numbers.

---

Definitions:

Deceit

A tort involving intentional misrepresentation or cheating by means of some device.

Injury

Physical harm or damage to a person's body, or harm to one's reputation or emotions in a legal context.

Rescission

The process of unwinding a transaction, returning all parties to their pre-contractual state.

Fraud

The intentional deception or misrepresentation made by a person or entity to gain an unfair advantage or harm another party.