SCENARIO 10-13
the Amount of Time Required to Reach a Customer

question 75

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal. $$\begin{array}{l}\text { t-Test: Two-Sample Assuming Unequal Variances }\\\begin{array} { l r r } \hline & \text { Hotel 1 } & \text { Hotel 2 } \\\hline \text { Mean } & 2.214 & 2.0115 \\\text { Variance } & 2.951657 & 3.57855 \\\text { Observations } & 20 & 20 \\\text { Hypothesized Mean Difference } & 0 & \\\text { df } & 38 & \\\text { t Stat } & 0.354386 & \\\text { P } ( T < = t ) \text { one-tail } & 0.362504 & \\\text { t Critical one-tail } & 1.685953 & \\\text { P } ( \text { T } < \text { t) two-tail } & 0.725009 & \\\text { t Critical two-tail } & 2.024394 & \\\hline\end{array}\end{array}$$
-Referring to Scenario 10-13, suppose $\alpha$ = 0.10.Which of the following represents the result of the relevant hypothesis test?

• A)The alternative hypothesis is rejected.
• B)The null hypothesis is rejected.
• C)The null hypothesis is not rejected.
• D)Insufficient information exists on which to decide.

Apply knowledge of contract law to analyze and assess the validity of contracts influenced by misrepresentation, undue influence, or duress.

Grasp the implications of nondisclosure or misinformation in contract creation and enforcement.

Distinguish the roles and liabilities of guardians or individuals in positions of power in contract formations.

Understand the concept of déjà vu and its typical triggers.

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Definitions:

Emesis

The act of vomiting, or expelling stomach contents through the mouth.

Duodenal

Pertaining to the duodenum, the first part of the small intestine immediately beyond the stomach.

Crohn Disease

A chronic inflammatory bowel disease affecting the lining of the digestive tract.

Volvulus

A condition where a loop of the intestine twists around itself and the mesentery that supports it, potentially causing bowel obstruction.