SCENARIO 10-13 The Amount of Time Required to Reach a Customer Service

question 154

Multiple Choice

SCENARIO 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
t-Test: Two-Sample Assuming Unequal Variances

Two-Sample Tests 10-41
-Referring to Scenario 10-13,what assumptions are necessary for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels to be valid?

• A)Both sampled populations are normally distributed.
• B)Both samples are random and independent.
• C)Neither (a)nor (b)is necessary.
• D)Both (a)and (b)are necessary.

Recognize misconceptions and truths about Asian American cultural values.

Identify potential value conflicts between Asian American clients and Western-trained counselors or therapists.

Comprehend the implications of the "model minority" myth for Asian Americans at a psychological level.

Learn how to create an appropriate therapeutic environment for Asian American clients that reflects their family and cultural values.

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Definitions:

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The process of evaluating potential employees’ abilities, personality, or suitability for a job before hiring them.

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A formal meeting in which one or more persons question, consult, or evaluate another person, often used for the purpose of gathering information or assessing qualifications.

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