Two Colleagues Were Angry After a Hotel Clerk Gave Away

question 21

Multiple Choice

Two colleagues were angry after a hotel clerk gave away their room reservations.They lashed out against the company by posting a nasty slide show of their experience online, which more than 20,000 people saw when it went viral.This is an example of:

• A)the affective component of attitude.
• B)the cognitive component of attitude.
• C)the behavioural component of attitude.
• D)a reference group.
• E)a focus group.

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Definitions:

Open With

Refers to the manner or strategy used to begin a written document, presentation, or conversation aimed at capturing the audience's attention.

Conciseness

Conciseness refers to expressing ideas or information clearly and briefly, using as few words as necessary to convey meaning effectively without unnecessary elaboration.

Direct Inquiry

A straightforward question or investigation aimed at obtaining specific information.

Combined Sentence

A sentence that merges two or more independent clauses or sentences, often through coordination or subordination.