When a Firm Is Trying to Match Customer Expectations with Actual

question 61

Multiple Choice

When a firm is trying to match customer expectations with actual service through research, it is attempting to reduce the gap.

• A)knowledge
• B)standards
• C)delivery
• D)communication
• E)communion

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Definitions:

Breach of Contract

Occurs when one party fails to fulfill their obligations under a contract, allowing the other party to seek legal remedies.

Breach of Contract

The inability to fulfill any condition of a contract, whether in writing or verbally, without a valid legal reason.

Tenant Abandonment

The act of a tenant vacating a rented property without notice and without fulfilling the terms of the lease agreement.

Damages Recovery

Damages recovery refers to the process of obtaining financial compensation through legal means for losses or injuries suffered due to another's wrongful acts.