By Getting Employees to Meet or Exceed Service Standards, Firms

question 86

Multiple Choice

By getting employees to meet or exceed service standards, firms try to close the gap.

• A)standards
• B)knowledge
• C)criterion
• D)delivery
• E)communication

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Definitions:

Maturity Value

The amount payable to an investor at the end of a security's term or life, which typically includes the principal plus interest.

Principal

The original sum of money borrowed in a loan or the initial amount of money invested, excluding any interest or gains.

Simple Interest

A method of calculating interest whereby it is applied only to the principal amount, not including any previously earned interest.

Deposit Maturity

The end of a deposit term at which point the deposited funds plus any accrued interest are available to the account holder.