Which of the Following Service Dimensions Refers to the Service

question 27

Multiple Choice

Which of the following service dimensions refers to the service provider's ability to perform the service dependably and accurately?

• A)responsiveness
• B)reliability
• C)empathy
• D)assurance
• E)tangibles

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Definitions:

Educated Guesses

Assumptions based on knowledge, experience, and logical reasoning, but without absolute certainty.

Hunches

Intuitive feelings or guesses without conscious reasoning, often based on experience.

Bounded Rationality

The concept that individuals make decisions based on the limited information available to them and their cognitive limitations.

Classical Decision Theory

A framework for understanding and improving decision-making processes, emphasizing rational choices based on available information and preferences.