The Dimension of Responsiveness Used by Customers to Determine Overall

question 45

Multiple Choice

The dimension of responsiveness used by customers to determine overall service quality refers to the:

• A)knowledge of and courtesy used by employees and their ability to convey trust and confidence.
• B)willingness of service providers to help customers and provide prompt service.
• C)ability of service providers to perform the service dependably and accurately.
• D)caring, individualized attention provided to customers by service providers.
• E)appearance of physical facilities, equipment, personnel, and communication materials of
• Service.